Frequently Asked Questions

First time on Start Here!

Why Did The Listing Agent Direct Me Here To Submit An Offer?

On the surface, RIO Genesis is just another listing site. Once you click that LOGIN button, behind it is so much more. When you submit your offer, RIO is going to tie that information, any internal documents like e-mails or notes, and anything else related to the property together.

Doesn’t sound like much at first, but when all the information is in one place, auditing, communicating, finding important notes on the fly, and automatically creating customizable reports becomes a lot easier and a lot more meaningful! And we’re just getting started; open up "What is RIO Genesis" right below this section to find out more!

What Is RIO Genesis?

RIO Genesis is a start-to-finish business solution that benefits all facets and forms of the Real-Estate process, both on the Broker and the Agent’s part! We also work with Vendors, Asset Management Companies, and many more! Communication is a big, confusing, part of the Real-Estate game, but with our tools it’s a breeze:

Sending an e-mail about a property? RIO is going to put the name of the property as the subject!

Tired of digging through e-mails just to find one about a specific property? RIO will organize all of your e-mails for you, all you have to do is go to the property in RIO and it’s there!

Looking for a document you sent another agent, or maybe an offer? It’s right there, tied to the property!

We’re jumping ahead a bit, but the long and short of it is; RIO is going to make your life easier, your work faster, and everyone more profitable!

What Features Does RIO Genesis Offer?

Being Paperless is a big part of it, and with unlimited file storage included; why would you want to do it any differently? First of all, to save you the big headache of digging for an important document. Secondly, to save you a small fortune in rental fees on those storage facilities full of documents, right?

The biggest reasons to go paperless though is because it helps RIO create customizable reports to find meaningful connections with all your transactions, makes an all-encompassing paper trail for that dreadful auditing process, and builds a relationship with your clients when they come to you in the future! And when they see how organized you are, you can bet they will!

That’s just one feature, the icing on the cake if you will. We have tools for automatically assigning tasks when a property status is changed, tools for recruiting, and tools for creating flyers. We have  networking tools to get on the good side of other brokers, vendors, and for social networking. We even have and assignment generator! If you want to know that, go down to the “Still on the Fence” section and click on “What about Zip Codes?”  

Sounds Like A Lot, Will I Get Help?

We could just tell you yes, but isn’t everyone going to? We’ve got a better idea, let us prove it! Give us a call, get to know us!


Feeling a little shy? Just shoot us an e-mail and we’ll see where that takes us!

Submitting an Offer

Where do I Submit an Offer?

Scroll up a little bit, see where it says “>SEARCH”?  Hover your mouse over that, then move down and click “> Search Properties”. After that, just enter the info and hit the green “SEARCH PROPERTIES” button. You don’t even have to enter all of the info, we usually do it with just the street number, or street name, or zip code. You’re a busy person; don’t waste time typing all that extra jazz!

Once you hit the green button, properties will populate beneath it. Hit the green “Make An Offer” button, fill out the form, and hit the gray “SUBMIT THIS OFFER” button on the lower right. Done! - Pretty quick and easy right? Even better, the document is in the system, so you don’t have to worry about the Selling Agent losing it!

What Documents Are Required?

Well, once you’re at the property, and hit the green “Make An Offer” button, on the bottom of the form you’ll see a download for any required documents. It’s right above the gray “SUBMIT THIS OFFER” button. Fill them out and hit the gray “Choose File” button to attach it to your offer and you’re golden!

Where Do I Go To Revise A Document?

When you submit an offer, you’ll get an e-mail with a direct link to your offer in case you want to edit it, add to it, attach another document, or just keep tabs on it. Keep that e-mail close to your heart, maybe under your pillow when you sleep. Just kidding, just contact the selling agent and they can edit that information for you!

Do I Have To Log In?

Technically, no. You get a personalized link for submitting an offer, so there is no need to log in. But, if you want to run your business faster, better, and more profitably, then yeah, you want to create an account. That’s why you’re here and to be honest, the listing agent saw the benefit of RIO Genesis, and now so should you!

Investor Signup

What is RIO Genesis

RIO Genesis is a comprehensive real estate management and transaction platform with unique tools and functions for all segments and aspects of real estate. We offer specialized systems and tools for various entities and individuals within the real estate industry as well as the ability for coordination between them.

Our largest user group is of course real estate agents and brokers that can then interact with our institutional and investor clients directly within the RIO Genesis system effectively becoming their “troops on the ground”.

In addition, we also have customized portals with complete tools for all others involved in a real estate transaction to seamlessly integrate and participate within a given transaction or portfolio. This includes, Title & Escrow, Property Repairs/Preservation, Valuation, Inspection, due diligence, vendor management as well as many others.

RIO Genesis is a technology platform only and does not own nor participate in the sale of real estate or non-performing loans. We are merely a technology provider.


What is a Non-Performing Note?

A non-performing note is a great way to buy real estate at a very steep discount off the current market value. i.e. paying 55-65% of the home’s value. Non-Performing notes are loans where the borrower has fallen behind on making their scheduled monthly payment. Since the loan is not paying, banks or hedge funds will sell these notes for steep discounts.

What is REO?

REO stands for “Real Estate Owned”, this is an industry term commonly used to refer to foreclosures and bank owned homes. It can also include other institutional owned real estate acquired by means other than purchase - foreclosure, deed-in-lieu, coordinated sale, and even government owned properties.

As the RIO Genesis system was originally built for those in the default industry, many of our users are in fact involved in the sale of REO properties and many of the homes listed on our site tend to be foreclosures and other types of bank owned properties.

What is the difference between and REO and an NPL?

REO is “Real Estate Owned” you are buying the actual property free and clear albeit usually in “As-Is” condition. An NPL is a “non-performing loan” in this case you are not buying the property but the note – usually secured by a mortgage or other form of lien on the property.

To simplify – with REO – you are buying the property. With an NPL you are buying the loan on the property, which you then may foreclose if it remains in default and then acquire the property through foreclosure, deed-in-lieu or other means.

REO properties are generally sold at or close to fair market value whereas an NPL may be purchased at substantial discounts, sometimes for as little as 25 cents on the dollar.

However, with an NPL purchase you must continue the process to get title to the property. In many cases foreclosure is not necessarily the best option to profit when purchasing an NPL, there are other methods and ways to make money when purchasing an NPL.

What is the NRBA?

The NRBA is the National REO Brokers Association, (www.NRBA.COM) a trade group that provides training and support to those real estate agents and brokers that specialize in representing banks and other financial  institutions in the listing and sale of REO properties, as well as other aspects of default real estate. Including: Valuations, Due Diligence, Short Sales, Rehab, Management, etc. The NRBA members are considered the best and most knowledgeable in the industry when it comes to default real estate. All NRBA members nationally are on and integrated within the RIO Genesis platform and available to assist at the local level all users of the RIO Genesis platform including those purchasers of NPLs.

Why is there a background check required for purchasing NPLs?

This is a client directive from our note sellers. There are many unscrupulous individuals not familiar with nor adhering to fair debt collection laws when trying to resolve a defaulted loan. The clients on the RIO Genesis platform do not wish to do business with these individuals or entities with a history of violating the law. This is legitimate business for legitimate people.

Why is there a registration fee to participate?

Several reasons: The first is to cover the cost of your background check. The second is to cover your annual subscription to the platform and use of our software to manage your real estate and NPL. The third and perhaps most important reason is that it helps to ensure to our clients that only legitimate investors are on our platform.

What are the typical returns you see investors earn when purchasing Notes?

This will vary, but as per one client:  For Non-Performing Notes, on average, returns can range in the 15-20%. Historically, some clients have netted greater than a 25% ROI, and over 50% annualized returns when purchasing discounted non-performing notes. For Performing notes, we see the returns average around 8-12% annualized.

How many discounted Non-Performing loans remain available for purchase?

Currently, there is over $600billion in Non-Performing loan debt still tied up in the five major banks along with all of the GSE’s (Fannie, Freddie, HUD). There are still thousands and thousands of homes under water or no longer performing on their mortgage.

What kind of licensing do I need to buy notes?

You’ll need to partner with a licensed servicer to buy notes. There are licensed Servicers with teams you may utilize that will assist in handling all servicing and borrower outreach. We have a respectable number of referrals we can offer you if you’re looking to find a compliant and licensed servicer of your choosing. Here are a few that work with individual investors:

FCI Lender Services (Located in CA) Landhome Financial (Located in CA) Madison Management (Located in NJ)              Allied Loan Servicing (Located in WA)       SORTIS Loan Servicing (Located in TX)         


How do I get comfortable in buying when I have no experience?

Granite Strategic Investments is a company dedicated to infusing knowledge and education to newer investors looking to get into the note buying market place. Loans are typically available in all 50 States. They suggest you begin in your own local market to get you comfortable, and then begin looking at loans out of state that may have the same property criteria as the loans you purchase in your home state. Most of their clients back in 2010 and 2011, had never purchased a note before, and now years later most of them are buying loans all throughout the country. The comfort will come with time and dealing with us on a consistent basis. In addition, we have access to well-known note educators that we will be glad to introduce you too.

What type of notes should we expect to see?

We specialize in providing notes with fair market values less than $ 200,000. However, there will be notes with higher values, but many of the loans offered here for sale are within the low-to-moderate income range.

How long do I have to conduct my due diligence and then make the final decision?

This is determined by the individual seller of the note but typically they include updated and recent due diligence information for each loan offered, at no cost to you, at times, investors can complete their due diligence inside of 24-48hrs and fund the deal inside of 72hrs (from start to finish). Others can take up to 7-10 days, and fund within 72hrs from then. It will all depend on your loan count, and volume. The more loans you go after, the longer period of due diligence is typically allowed. You may also reach out to a local broker on the RIO Genesis platform and have them assist you locally on the due diligence.

What items are included in the due diligence file for me to review?

This varies by seller, but typically you will see an updated BPO/Market Valuation, a Prelim (O&E Report), Full Collateral Images, Copies of the assignment and allonge to the property, along with all updated servicing comments and communication with any known occupants or homeowner(s).

Can I utilize your team to continue working the loan for me or my investors after I purchase it from you?

With Some sellers the answer is, Yes. Many have an asset management team responsible for borrower outreach on their loans, most of the time, the note purchaser wishes to keep the management of the asset in place. This is something you or your investors can typically do for a nominal monthly fee (i.e. $50.00/per file)

How do I purchase more than one (1) at a time?

There is no limit on the amount of notes/loans you may purchase at any one time. The platform was built to handle portfolio level buyers or single loan buyers.

Can you provide me with the Borrower information and the Seller information?

No, for privacy reasons we do not disclose the borrower’s name or the seller’s name until further along in the process.  Both the borrower’s name and the seller’s name will be revealed during the closing process.

Does RIO Genesis provide excel sheets of the notes or pools listed on the site?

Yes, with seller permission, we can provide notes and pool offerings in excel format, upon request.

Can I cancel an offer after I`ve placed it?

You may cancel your offer at any point prior to your due diligence being complete. Once you’ve identified your due diligence is complete, and submit an offer, we would expect you to honor the offer.

What happens after my offer is accepted?

The seller of the note will move forward to drafting up the Mortgage Loan Purchase Agreement (MLPA), and then schedule the date of funding and service transfer.

How long can I expect to wait for a response for my offer?

With most clients, during normal business hours M-F, you should here back within minutes. Outside of normal business hours, they will typically respond within 24-48hrs.

How do I purchase more than one (1) at a time?

There is no limit on the amount of notes/loans you may purchase at any one time. The RIO Genesis platform will allow you to compare and purchase multiple notes at a time.

Can I cancel an offer after I`ve placed it?

You may cancel your offer at any point prior to your due diligence being complete. Once you’ve identified your due diligence is complete, and submit an offer, we would expect you to honor the offer.

After my offer is accepted, may I then change or cancel the transaction?

No, once your due diligence is complete and we’ve accepted your offer, we ask that you do not cancel the transaction.

What happens after my offer is accepted?

The seller of the note will move forward to drafting up the Mortgage Loan Purchase Agreement (MLPA) , and then schedule the date of funding and service transfer.

How do I take ownership of a note?

Once the service transfer has taken place, you will receive an assignment of mortgage and an allonge that ties your entities ownership to that loan/property.

What are the benefits and differences between a performing and non-performing note?

This will all depend on your current strategy. If your goal is grow your available capital, then non-performing notes can provide a fix and flip strategy that could allow you to grow your capital. You can also broker notes to your investors to grow your capital position as well. If you are seeking a cash-flow stream and a passive yield, then re-performing notes provide a great way to receive this passive income.

How long will I have to close?

Once your due diligence is complete, most note sellers ask you to fund and close within 72hrs. If you need more time, 7-10 days.

How do I send the money when I buy a note?

Via a wire transfer or ACH Payment

Other Common Questions

What is the Commitment?

We’re all a little afraid of commitment. Luckily with RIO, there isn’t one! Yep, not satisfied, you’re free to leave! Why would we do this? We’re just that confident you won’t want to leave!

How Many Documents and Properties Can I Upload? What is the cost for each?

The quick and easy answer, unlimited, and none! It’s two of the best parts of RIO.  You can utilize that data to create meaningful, customizable reports, have it on record for those nasty audits, and never have to dig for a document again. So, to sum it up: Documents and Properties are unlimited and free!

What about Zip Codes? How Many Can I Enter For Assignments?

Wow, RIO has Assignment generation too? We know, we think it’s exciting too! We call it the Genesis Portal, and it’s included with all of our accounts. Some programs charge you for zip codes, dumb right? Nope, ours is unlimited for that as well - enter as many zip codes as your heart desires, just don’t burn yourself out! Just teasing, but no worries, we won’t nickel and dime you on those magic 5-digit numbers!

Will My Agents Or Staff Have Full Access?

Yes and no, that’s really up to you. As the master user you can set a plethora of permissions for each person on the team. 170 of them to be exact. Yeah, 170. That’s a lot of customization! We’re still growing that number too, as we constantly add new features and improve our system. Don’t try to hide it, that’s pretty neat!

Sounds Good, I'm Ready to Sign Up!

What Version Or Modules Do I Need To Buy?

That’s a tough question to answer, after all - we’ve only just met. Every business is a little different, we’d like to get to know you first before we make a recommendation, call us! 1-855-746-2500!

How Do I Sign Up?

Just scroll up to the top of the page, it’s the green “SIGN UP” to the left of our phone number. Or you can just call that number and we’ll walk you through it. Hand too tired to scroll up? It’s 1-855-746-2500!

All Signed Up! Now What?

First off, congratulations! We’re excited to have you on board, and can’t wait until you’re thinking about us on your next vacation. Because, now you can have one with all the time RIO Genesis has saved you.

Well, back to business, once you’re logged in you’ll see a bunch of icons. Click on the one named “Support Videos” in the far right of the top level navigation and we’ve got all kinds of goodies for you; Videos, Links, and you guessed it, another FAQ section! 


Whoa, whoa, it’s okay, take a deep breath. Then, get in touch with our support team! Fill out a contact form at the bottom of, click the “LIVE HELP ONLINE” box once you’re logged in, e-mail us at, or just call us at 1-855-746-2500 and remember - it’ll be okay!